Shipping policy

Last Updated:July 23, 2026

At ONSIDE, we're committed to getting your order to you as quickly and efficiently as possible.

ORDER PROCESSING

Orders are typically processed within 1–2 business days after being placed.

Orders are processed Monday through Friday, excluding holidays. During periods of high demand, processing times may be extended.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information.

SHIPPING RATES

Shipping rates are calculated at checkout based on your location and selected shipping method.

From time to time, ONSIDE may offer free shipping promotions on qualifying orders. Any applicable free shipping thresholds will be displayed on-site.

ESTIMATED DELIVERY TIMES

Estimated delivery times vary by shipping method and destination.

Standard Shipping

  • Typically 3–7 business days

Delivery estimates are provided by carriers and are not guaranteed.

ORDER TRACKING

Once your order ships, you will receive a tracking number via email.

Please allow up to 24 hours for tracking information to update after receiving your shipping confirmation.

SHIPPING RESTRICTIONS

At this time, shipping availability may vary depending on product type and destination.

Certain products may not be eligible for shipment to specific locations due to carrier or regulatory restrictions.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information at checkout.

ONSIDE is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping addresses provided by the customer.

If you notice an error in your shipping information, please contact us immediately at support@useonside.com

LOST OR STOLEN PACKAGES

ONSIDE is not responsible for lost or stolen packages that have been marked as delivered by the carrier.

If your tracking information indicates delivery but you have not received your package, please:

  • Check with household members
  • Check with neighbors
  • Contact the carrier directly

If additional assistance is needed, please contact our support team.

DAMAGED ORDERS

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • Photos of the damaged product(s)
  • Photos of the shipping packaging

Our team will review the issue and work to provide a resolution.

INTERNATIONAL SHIPPING

International shipping availability may vary by destination.

Customers are responsible for any applicable duties, taxes, customs fees, or import charges imposed by their country.

ONSIDE is not responsible for delays caused by customs processing.