Help & FAQ
FAQ
Questions, answered.
Welcome to our FAQ. Below you'll find answers to the most common questions about our products, shipping, returns, and more. Still stuck? Get in touch.
Ordering & Shipping
Can I buy directly from this site?
Yes. Add any product to your bag and check out here — no redirects, no third-party retailer.
Where do you ship?
We ship across the United States. International delivery is coming soon — join the newsletter to hear when it launches.
How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery times vary based on your location and shipping method selected at checkout.
Do you offer free shipping?
Free shipping may be available on qualifying orders. Current thresholds are displayed during checkout.
Products
Are your deodorants aluminum-free?
Yes — every Onside deodorant is aluminum-free. We don\
Are your formulas safe for sensitive skin?
All formulas are dermatologist-tested. Our Fragrance Free range is designed for sensitive skin or anyone who prefers no scent under sun, sweat, or kit.
Are you cruelty-free?
Yes. Onside is cruelty-free and we don\
Can I layer Onside products?
Yes. The line is built to work together — face, body, and hair — in any order without conflicts.
Orders & Returns
Can I change or cancel my order?
We process orders quickly, but we\
What is your return policy?
Unused products in their original condition may be eligible for return within our return window. Please contact support for assistance.
Can I exchange a product?
At this time we recommend placing a new order and returning the original item if eligible.
What if I entered the wrong shipping address?
Contact our support team as soon as possible. If your order has not shipped, we may be able to update it.
Account & Support
How do I track my order?
Check your shipping confirmation email for a tracking link. No email? Reach out to hello@onside.com and we\
How do I get in touch?
Email hello@onside.com or use our contact form. We typically reply within one business day.